Mind the Gap - Customer Pathway Management

In association with
1st Aug 2006

As customers, it’s often easy for us to spot the gaps that exist between the promises that suppliers make and the service we actually receive.

It's interesting to speculate on the root causes of these gaps; some seem to be about capability of the supplier’s people, some are due to processes that clearly aren’t "joined up", and some are more simply that the supplier doesn’t understand the customer’s needs. By Ad Esse Consulting Ltd www.ad-esse.com
MyCustomer.com

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