Mission-Critical Workforces

In their haste to turn around financial targets, many companies actually undermine employee productivity and lose top talent, with negative impacts on the bottom line.

In this paper, the authors from Accenture outline a Workforce Performance Framework designed to help executives focus on improving the performance of their mission-critical workforces. By aligning mission-critical workforce performance with financial and operational goals, executives can directly increase bottom-line results. This paper is excerpted from The Ultimate CRM Handbook: Strategies & Concepts for Building Enduring Customer Loyalty & Profitability, published by The McGraw-Hill Companies, Inc.

Copyright 2003 Accenture. All rights reserved. Reproduced with permission of The McGraw-Hill Companies, Inc.