MyCustomer Research Report: Voice of the Customer

In association with

The research has been collated using data comprised from a survey of over 100 US and UK-based organisations with VoC programmes, and provides insight into areas such as:

  • How mature is the average Voice of the Customer programme?
  • How many of the new feedback sources are being utilised?
  • What are the main obstacles that VoC programmes are encountering?

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