New research reveals contact centre benchmarking stats and service trends
A contact centre’s success ultimately hinges on their ability to effectively identify, measure and achieve key performance indicators (KPIs). But how do you know if your performance is competitive – or even if you’re measuring the right thing?
Join MyCustomer’s Chris Ward, contact centre expert Carolyn Blunt, MD of Ember Real Results and Talkdesk's Head of AI & Data Science, Jafar Adibi as they share the findings of Talkdesk’s new Contact Center KPI and Benchmarking Report, lifting the lid on how to define and measure service success, and sharing statistics that will enable businesses to compare their metrics to industry averages.
As well as exploring the key trends in contact centre KPIs, the panel will also speculate how these service metrics will evolve in the future to accommodate changing customer expectations and new contact centre technologies.
Register here to watch the on-demand webinar now!
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost...
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