NICE WFM 7.0: Forecasting with Artificial Intelligence

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26th Feb 2019

In depth discussion of the new Forecasting with Artificial Intelligence solution within WFM 7

NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met.

This paper will discuss the different models and provide guidance on when each should be used. It also discusses the best pick functionality.​​

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