On Demand Webinar: Customer Experience In The Contact Centre

In association with
12th Mar 2015


Taking Your Customers Off Hold And Putting Their Words Into Action

With over 40 years of experience between them, working for some of the UK’s largest brands, Business Transformation Specialist, Nicola Collister and Customer Service Expert, Bob Winnington met to discuss how the Contact Centre is quickly becoming the Hub of Customer Experience.

Topics discussed in the webinar include:

  • How customer & employee engagement can lead to business transformation
  • How to reduce costs while improving the customer experience
  • How good customer service can drive loyalty and sales
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