Operational tactics to achieve customer service excellence

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8 practical tactics to delivering exceptional customer service

Achieving the optimal customer experience is the result of several elements and strategies applied in a cohesive, coherent manner. The first step is to create a customer-centric culture, in which each employee strives to deliver a positive customer experience. This paper outlines the second step, or how to equip employees with tools that will encourage them to deliver a positive customer experience that fosters a customer-centric culture. 

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