OnDemand Webinar Recording
In this digital age, the banking industry needs to transform their physical journeys into primarily digital ones, but many banks are ill-equipped to deal with this change and are failing to adapt to changing customer demands.
Join our panel of CX banking experts to learn how banks can maintain a genuine connection with customers, even while closing branches and digitizing services.
Watch now to hear these CX banking experts reveal:
- How to reconnect and regain trust with your customers
- How to strike the right balance between human and digital interactions
- The best ways to act on insights from data and customer feedback to drive the right changes
- How to engage your whole organization to use feedback effectively
Bart-Jan van Duijn-Versteden and Jeroen van Deurzen – co-founders of The Experience Professionals and previous CX professionals at Abn Amro
Christopher Colley, Medallia’s in-house banking CX expert