Reimagining CX for Banking in the Digital Age

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OnDemand Webinar Recording

In this digital age, the banking industry needs to transform their physical journeys into primarily digital ones, but many banks are ill-equipped to deal with this change and are failing to adapt to changing customer demands.

Join our panel of CX banking experts to learn how banks can maintain a genuine connection with customers, even while closing branches and digitizing services.

Watch now to hear these CX banking experts reveal:

  • How to reconnect and regain trust with your customers
  • How to strike the right balance between human and digital interactions
  • The best ways to act on insights from data and customer feedback to drive the right changes
  • How to engage your whole organization to use feedback effectively


Bart-Jan van Duijn-Versteden and Jeroen van Deurzen – co-founders of The Experience Professionals and previous CX professionals at Abn Amro

Christopher Colley, Medallia’s in-house banking CX expert

Watch the webinar

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