28th Apr 2020

Restructuring your contact centre technology for the customer experience era

Brought to you by:
Access now

According to current projections, by 2021, spending on cloud-based communications technology will surpass onpremises communications technology for the first time, in the contact centre.

This may even be accelerated to this year, with the coronavirus crisis forcing many businesses to switch from on-premise technologies to cloud, in order to allow employees to continue to serve customers remotely. 

In this whitepaper, we set out a rationale for an overhaul of your legacy contact centre technologies, whilst outlining the customer experience requirements for doing so. 


You'll learn

  • The imperative driving the need to restructure your contact centre tech
  • The technologies that are best applied
  • The processes required to undertake a restructure
  • Some expert tips for starting the process

Download this Report


Share a few of your details to download your copy

First Name *
Last Name *
Job Title *
Company *
Phone Number *

By submitting this form you agree to our terms and conditions