9th Jun 2020

Rise of the customer experience leader: 2020 research report

MyCustomer's latest research explores the professionals managing today's CX programmes, examining their skills & remit.
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The role of the CX leader has evolved and matured in recent years, but has - until now - remained curiously undefined in many organisations.

MyCustomer and Confirmit’s latest research into the role of the customer experience leader is a global study revealing the skills and responsibilities of CX leadership.

Via an in-depth survey of senior CX leaders from around the world, this comprehensive research report unearths new findings about the evolution of CX leadership, including:

  • What background and experience CX leaders have.
  • What resources they have at their disposal, the size of their teams and who they report to.
  • What their responsibilities are and how they measure success.
  • How their budgets are evolving and how much investment they have at their disposal.

This is a must-read report for anyone interested in what makes a CX leader.

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