Rise of the customer experience leader: 2020 research report
The role of the CX leader has evolved and matured in recent years, but has - until now - remained curiously undefined in many organisations.
MyCustomer and Confirmit’s latest research into the role of the customer experience leader is a global study revealing the skills and responsibilities of CX leadership.
Via an in-depth survey of senior CX leaders from around the world, this comprehensive research report unearths new findings about the evolution of CX leadership, including:
- What background and experience CX leaders have.
- What resources they have at their disposal, the size of their teams and who they report to.
- What their responsibilities are and how they measure success.
- How their budgets are evolving and how much investment they have at their disposal.
This is a must-read report for anyone interested in what makes a CX leader.
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