Rise of the customer experience leader: 2020 research report

The role of the CX leader has evolved and matured in recent years, but has - until now - remained curiously undefined in many organisations.

MyCustomer and Confirmit’s latest research into the role of the customer experience leader is a global study revealing the skills and responsibilities of CX leadership.

Via an in-depth survey of senior CX leaders from around the world, this comprehensive research report unearths new findings about the evolution of CX leadership, including:

• What background and experience CX leaders have.
• What resources they have at their disposal, the size of their teams and who they report to.
• What their responsibilities are and how they measure success.
• How their budgets are evolving and how much investment they have at their disposal.

This is a must-read report for anyone interested in what makes a CX leader.

Download now.