This guide to self-service, sponsored by Microsoft, explores its essential role in customer service and the customer experience, highlighting ways in which businesses can improve their self-service offering to achieve customer loyalty and empowerment.
You will learn the practical and strategic steps for using self-service tools in your business to benefit your organisation, including strategies to measure both the success and ROI of any self-service endeavour.
Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers.
It offers a suite of customer relationship management (CRM) and enterprise resource planning (ERP) solutions that are easyto- use, tailored to your market and dedicated to growing your business through...
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