Self Service Guide 2016

In association with
This guide to self-service, sponsored by Microsoft, explores its essential role in customer service and the customer experience, highlighting ways in which businesses can improve their self-service offering to achieve customer loyalty and empowerment. 
 
You will learn the practical and strategic steps for using self-service tools in your business to benefit your organisation, including strategies to measure both the success and ROI of any self-service endeavour.  

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