Six tips for Employee Engagement in the Contact Centre

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Staff turnover is an important issue for every industry, but in the Contact Centre, where churn is notoriously high, it’s a priority. So why are so many Contact Centres still failing to keep their Agents engaged?

To make it easier for you, we've taken six of the most common complaints made by Contact Centre Agents and created tips to help you stay on top of your game.

From proactively keeping your employees in the loop, ​to sharing praise and gamifying their experience, it's the simple things that make the difference when it comes to Employee Engagement in the Contact Centre.

Rant Rave 6 tips EE Contact Centre Cover

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