27th Jan 2023

Step into their shoes: Designing inclusive, personalised experiences with Foot Locker

Discover how Foot Locker is harnessing the power of customer data to truly transform experiences for today and in the future.
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Foot Locker is no stranger to the challenge of too much data. The brand had loads of customer behaviour intelligence, but this data was coming from so many sources that it was hard to see the big picture. Teaming up with InMoment, Foot Locker was able to consolidate all of its customer data and operational data into one platform, giving it the intelligence needed to create a unique experience for every customer.

Discover how Foot Locker is harnessing the power of customer data to truly transform experiences for today and in the future.

 

Foot Locker has achieved:

  • A faster and more seamless issue resolution
  • Reduced customer listening costs
  • Video and social media capabilities
  • Personalised in-store, online, and feedback experience for every guest

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