The 2006 Aspect Contact Center Satisfaction Index Europe

In association with
12th Sep 2007
The Aspect Index Europe is the result of an independent survey of more than 1,000 consumers and 150 contact center professionals across six European countries. To provide an understanding of where contact centres fall short and how they can improve their performance, the study evaluates a number of important factors that relate to the interactions that consumers have with contact centers, along with relevant supporting technologies and applications. The results reveals gaps between consumer expectations and satisfaction with contact center interactions.
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