The 2017 Voice of the Customer toolkit

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Launching a digital Voice of the Customer program for your business? Download the complete guide to plan and implement your program, including:

  • VoC Planning Guide: Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement methods
  • Customer Engagement 101: How to engage your users effectively, which engagement methods are right for you and how to create the right type of surveys for maximum impact
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