Launching a digital Voice of the Customer program for your business? Download the complete guide to plan and implement your program, including:
- VoC Planning Guide: Step-by-step planning guide including how to define the right KPI’s to measure progress and success, map the relevant customer journey touchpoints and select the right customer engagement methods
- Customer Engagement 101: How to engage your users effectively, which engagement methods are right for you and how to create the right type of surveys for maximum impact
MyCustomer.com is Europe’s leading online resource for customer focused professionals, with over 100,000 members.
Sharing news and advice on fields including customer service, marketing, sales and CRM, MyCustomer.com is a vital hub for business leaders looking to enhance every part of the customer experience they deliver.
With a...
Read more from MyCustomer
Download this Toolkit
Share a few of your details to download your copy