Chatbots have been around for several years now, but haven’t always delivered their promised results. However, they remain a critical route to offering highly personalised, 24/7 customer service at scale.
Is your company’s chatbot creating more frustration than delight with your customers? You may need to rethink your strategy and make a few adjustments to get you back on track. Harness the power of chatbots for good and see how done right, they can make a business impact beyond just deflecting service tickets.