The Applied Customer Experience and Emotional Intelligence playbook

6th Sep 2020

This playbook touches on the ideas behind emotions, neuroscience, behavioural science, emotional intelligence and psychological safety.

CX educator Sandra Thompson produced this playbook to summarise a series of interconnected ideas included in an academic paper that she has presented at international conferences over the last year. 

These ideas, when adopted, could change the way organisations ‘do’ customer experience - they could lead to more effective CX work, greater collaboration and greater emotional connections between staff and with customers who become more loyal and more profitable. Meanwhile, your staff want to stay with you and they love doing the best for your customers.

Download now to open your mind to the power of emotional intelligence. 

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