The changing shape of "effortless" customer service in a digital-first era
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The world's biggest CX experts help you define and deliver effortless customer service.
Digital-first conversations have become the default. Fast isn’t fast enough. Is your business digital-ready? This resource has ALL the insights you need.
What’s inside the playbook?
The world’s biggest CX and customer service experts will give you vital insights on:
- What the modern customer wants
- Why your agents need to be customer champions
- How your business can delight customers and empower agents
Let’s face it. Most people hate the software they use at work.
Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that...
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