24th Aug 2022

The changing shape of "effortless" customer service in a digital-first era

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The world's biggest CX experts help you define and deliver effortless customer service.

Digital-first conversations have become the default. Fast isn’t fast enough. Is your business digital-ready? This resource has ALL the insights you need.

What’s inside the playbook?

The world’s biggest CX and customer service experts will give you vital insights on:

  • What the modern customer wants    
  • Why your agents need to be customer champions 
  • How your business can delight customers and empower agents

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