Customer experience management is vital to any business’s success.
But the technology used to measure the successes and pitfalls of CXM and the range of data points and usable information is evolving rapidly, with its own set of terminology.
Understanding those terms and how they’re defined within the CX environment can provide pivotal awareness and increase successful adaptations to the market.
Quadient's comprehensive CXictionary provides an easy-to-use dictionary of all the latest terms and concepts within the CX world to help build an excellent CXM approach. Don’t let terminology slow your business down.