2nd Jan 2017

The definitive guide to the contact centre: 2017

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The contact centre is being revolutionised, thanks to the rise in new channels, customer expectations and cloud computing. Today, contact centres are the hub of multichannel customer support, interacting with customers across email, phone, chat, sms, messaging and social media. And customers want a seamless experience. 

This guide provides practical advice for service leaders and contact centre managers to drive satisfaction and measurable results from today's multichannel contact centres. 

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