The contact centre is being revolutionised, thanks to the rise in new channels, customer expectations and cloud computing. Today, contact centres are the hub of multichannel customer support, interacting with customers across email, phone, chat, sms, messaging and social media. And customers want a seamless experience.
This guide provides practical advice for service leaders and contact centre managers to drive satisfaction and measurable results from today's multichannel contact centres.
At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
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