The economic impact of omnichannel engagement

In association with
10th Jul 2016

The Forrester Total Economic Impact (TEI) study examines the benefits and ROI businesses can realise from their investment in the Genesys Omnichannel Engagement Center Solution.

Forrester interviewed enterprise customers across the globe who have worked with Genesys to modernise their contact centres to deliver omnichannel experiences across voice and digital channels.

The TEI study found enterprise customers are driving 158% ROI with a 12.8 month payback.

Download this report to discover how to achieve the following benefits:

  • 50% reduction in cost to integrate new contact center agents
  • 50% reduction in customer abandonment at key points in the customer journey
  • 12.5% improvement in agent handle time

 

Hands holding circle global network connection, Omni Channel

Download this Whitepaper

First Name *
Last Name *
Company *
Phone Number *
Job Title *
Newsletters

By submitting this form you agree to our terms and conditions