The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017

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Ten providers that matter and how they stack up

In our 39-criteria evaluation of customer feedback management platform providers, we identified 10 vendors that matter — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE, Qualtrics, Satmetrix Systems, SMG, and Verint Systems — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals make the right choice.

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