11th Feb 2004

The high cost of consumer empowerment

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A dilemma lies at the heart of healthcare. It revolves around payment – the source of funding for healthcare provision and, more importantly, research and development. It is forcing companies, governments and consumers to reassess the concepts of quality, choice and equality in healthcare provision. Consumers are beginning to understand the benefits of their undoubted empowerment, but have not got round to totting up the costs of change.

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