2nd Mar 2021

The how-to guide to improving your survey response rates

Why managing and enhancing the response rates to your customer surveys is a marathon, not a sprint.
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It's a marathon, not a sprint.

Managing customer survey response rates is a journey. Continually reviewing and implementing new methods will not only help you to maximise responses, but it will also provide insight into other areas. 

In this how-to guide, you'll learn:

  • Reasons for low survey response rate
  • Validity, reliability and usefulness
  • How to determine an acceptable response rate
  • The funnel of survey response rates
  • How to improve your response rates

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