The Inner Circle Guide to AI-Enabled Self-Service
Like so many other technology solutions in the customer contact arena, self-service started off as supporting a cost reduction strategy. DTMF IVR was beloved of the budget controllers but disliked by a large proportion of the customer base which it was meant to serve. Web self-service, with its success or otherwise being judged on the number of calls it avoided, existed in a vacuum, with the static knowledge base and FAQs becoming slowly more bloated and out-of-date, divorced entirely from the world of live customer contact.
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CX Company enables your organisation to design and deliver automated, intelligent and personalised conversations in each step of the customer journey. Across every digital channel and device. Conversations that drive an improved customer experience, increased self-service rates and higher conversions. Helping your customers to get their jobs...
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