The power of emotion in customer service

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Contact centres that consistently inspire positive customer emotions are revenue generators, not cost centres—and they deliver a competitive business advantage.

Is your contact centre up to the challenge? The new eBook, The Power of Emotion in Customer Service, can help. Inside, you’ll get tips on:

  • Making more authentic CX connections using digital channels
  • Overcoming obstacles to customer satisfaction to improve every interaction
  • Guiding omnichannel customer journeys to grow brand loyalty
  • Keep customers coming back again and again.

Download the eBook now.


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