Work life will never be the same again. For contact centre managers, this is both an opportunity and a challenge.
Simply put – we are in uncharted territory. It’s better to embrace that reality and adapt to meet ever-changing customer and employee needs.
Those needs are the focus of our newest report, “The State of the Contact Center: Embracing the Evolving World of Work.”
You’ll learn:
- How the contact centre has changed – permanently
- How the pandemic is driving a new customer experience mindset
- How the demand for contact centre analytics drives new investments
- How workplace flexibility will evolve and standardise
- As the dust settles and new paradigms emerge, contact centres will need to move toward a more proactive approach. Calabrio stands ready to help you meet these challenges.
Calabrio enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive
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