The State of the Contact Centre: Embracing the Evolving World of Work

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Work life will never be the same again. For contact centre managers, this is both an opportunity and a challenge.
Simply put – we are in uncharted territory. It’s better to embrace that reality and adapt to meet ever-changing customer and employee needs.

Those needs are the focus of our newest report, “The State of the Contact Center: Embracing the Evolving World of Work.” 

You’ll learn:

  • How the contact centre has changed – permanently
  • How the pandemic is driving a new customer experience mindset
  • How the demand for contact centre analytics drives new investments
  • How workplace flexibility will evolve and standardise
  • As the dust settles and new paradigms emerge, contact centres will need to move toward a more proactive approach. Calabrio stands ready to help you meet these challenges.
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