“Analytics” is one of the biggest buzz words in the business world—and now the contact centre world is buzzing about customer analytics, as well. But as with most new technologies, exciting conversations about the potential tend to race ahead of the basics.
Listen to Charlie Snedden, Head of Solutions Consulting, explain the three types of contact centre analytics, how they work, and 10 real-life business use cases of having a contact centre analytics solution in place.
Watch the Top 10 Use Cases for Contact Centre Analytics webinar, to learn:
The three types of contact centre analytics and how they work in a modern multi-channel contact centre
10 real-life business use cases that will take your analytics program to the next level, starting from day one of implementation
How to use analytics data to persuade and educate business decision makers about a point of interest to your brand