Artificial intelligence (AI) is changing the entire business landscape and companies implementing AI solutions are recognizing operational efficiencies across the organization, including within their customer service departments.
But how do customers view this increased investment in technology? While rapid innovation is critical to maintaining a competitive edge, has the focus been placed too squarely on emerging technologies versus delivering exceptional customer experiences?
In Calabrio’s latest research report, Are You Listening? The Truth About What Customers Want in a Digital World, learn from 3,000 consumers in the U.S. and U.K. about the customer experience and what motivates customer loyalty.
Download the report to learn:
- What one factor above all else motivates customers to stay loyal to your organization
- When customers prefer interacting with technology and when they want to be able to reach a human
- How to build a contact center technology stack focused on improving the customer experience
You’ll also learn how to turn every interaction into data you can use to learn about customer wants and needs quickly, gather the insights you need to solve problems and take direct customer feedback to every department across the organization.
Calabrio enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. The new Calabrio ONE empowers agents and management alike with a smarter approach, combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive
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