This eBook explains what contact centres need to do to provide customers with the ultimate customer service experience for social channels.
Social customer service is complex - the rules that apply for providing a great customer experience (CX) are different from traditional channels.
This eBook defines the new rules for social customer service, explains the basics and adds use cases that show how technology helps to solve social customer service challenges.
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Through a powerful combination of our technology, people and partners, we help organisations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centres to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and...
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