1st Aug 2020

The ultimate customer service guide for a complex social thread

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This eBook explains what contact centres need to do to provide customers with the ultimate customer service experience for social channels.

Social customer service is complex - the rules that apply for providing a great customer experience (CX) are different from traditional channels.

This eBook defines the new rules for social customer service, explains the basics and adds use cases that show how technology helps to solve social customer service challenges.

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