The value of chatbots in ecommerce: 2 case studies
The coronavirus has seen a surge in chatbot use around the globe. The WHO and CDC have included chatbots on their websites to provide up-to-date information on the coronavirus and the World Economic Forum now predicts that the use of chatbots will continue to grow after the pandemic – particularly in industries such as healthcare.
Ecommerce has also experienced a chatbot boon, and in this whitepaper we shine a spotlight on two major brands - Missguided and OHRA - and their stories about how chatbots have improved their operations.
You'll learn:
- Why Missguided introduced a chatbot during a period of sustained customer growth
- How OHRA increased conversion rates with their chatbot implementation
- What made both chatbot implementations successful where other chatbot implementations may have previously failed.
CX Company enables your organisation to design and deliver automated, intelligent and personalised conversations in each step of the customer journey. Across every digital channel and device. Conversations that drive an improved customer experience, increased self-service rates and higher conversions. Helping your customers to get their jobs...
Download this Case Study
Share a few of your details to download your copy