Time to rethink CX

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Contact centre technology is constantly evolving. Keeping up to date can help you significantly improve your customer experience.

Despite the new platforms and channels people can communicate on, it is clear that the call is far from dead. There is a real desire from consumers to get in touch with businesses when they want to buy something. One out of four (24.3%) choose to make a call to place an order or make a booking. 

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