5th Oct 2020

Time to rethink CX

The way people use their mobile phone to communicate has evolved, meaning customer service must keep up. This report explores how.
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Contact centre technology is constantly evolving. Keeping up to date can help you significantly improve your customer experience.

Despite the new platforms and channels people can communicate on, it is clear that the call is far from dead. There is a real desire from consumers to get in touch with businesses when they want to buy something. One out of four (24.3%) choose to make a call to place an order or make a booking. 

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