Time to rethink CX
The way people use their mobile phone to communicate has evolved, meaning customer service must keep up. This report explores how.
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Despite the new platforms and channels people can communicate on, it is clear that the call is far from dead. There is a real desire from consumers to get in touch with businesses when they want to buy something. One out of four (24.3%) choose to make a call to place an order or make a booking.
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Maintel provides cloud and managed communications services. They help their customers to transform their workplace, to deliver exceptional customer experiences, and to securely access their applications and their data.
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