Top 5 reasons your legacy call centre’s “end-of-life” doesn’t mean the end for you
Important migration considerations when modernising your call center to enable omnichannel customer experience
Wednesday, March 30, 2016 - North America session- 10am PT/1pm ET
Make the shift to an omnichannel approach and gain the immediate benefits of higher customer loyalty, increased revenue, and better business outcomes, while paving the path for continued success. During the live webinar you will learn key considerations and action steps required to replace your aging Avaya ACD/IVR:
- Why it’s time to replace your existing legacy call center and the pitfalls to avoid when selecting a replacement platform
- What criteria to look for in your replacement selection, given the unique requirements of omnichannel
- How to create a migration plan that will get you down the path easily and quickly
Don’t let your existing call centre infrastructure hold you back from delivering great customer experiences. Learn how transforming your legacy-based ACD, PBX and Telephony infrastructures into an omnichannel engagement centre that can deliver great customer experiences.
Get your journey started!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service...
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