Social media has revolutionised how online businesses interact with their customers. This newfound openness has placed the power back into the hands of the consumer, with reviews often being the persuading factor in making the transition from "window shopper" to "new or repeat customers."
This eGuide demonstrates how customer feedback, both positive and negative, can be used to build trust and increase your sales.
Hi. We’re Trustpilot — a leading online collaboration platform. In these times of distrust, our mission to be a universal symbol of trust has never been more important. We’re a place where everyone’s voice can be heard and consumers and companies can come together to continuously share, collaborate and improve.
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