UK trends report for manufacturing focused contact centres

Manufacturing companies account for around 9% of UK contact centres. These are smaller operations that handle B2B, supply chain, customer support and sales to other companies rather than the public. There are also large numbers of consumer helplines, which are likely to handle a significant number of products within the same operation.

This report looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK manufacturing sector (both B2B and B2C). By leveraging data from multiple large-scale surveys of manufacturing contact centres in the UK, download this study to take an in-depth look at the most insightful operations and trends.