28th May 2002

Unive Verzekeringen Case Study

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Unive built its business on the basis of local offices serving local communities - all operating on a mutual basis, with the policy-holders as shareholders. Unive employs 2,500 people, more than half of whom directly interact with customers. This method had worked well for Unive, but recent changes in market conditions forced Unive to develop a new customer focused strategy.

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