Verizon’s strategies for improving CX from data centre to remote agent

Companies that employ long-term strategies for managing CX disruption from the data centre to remote agent environments could save billions in productivity, lost sales and customer churn each year. Telecommunications giant, Verizon, has done just that and shares their strategies (and lessons learned) for delivering flawless CX in this on-demand webcast. Their speakers include Jon Wakeham (Senior Manager, Contact Center Technology Solutions), and J. R. Randolph (Senior Systems Analyst, Contact Center Technology Solutions) as well as Empirix's Eric Delorey (Product Marketing, Enterprise & Contact Center).