People are increasingly familiar with using video, resulting in some fundamental behavioural shifts in how we work and live. So how do you appropriately and seamlessly use video in the contact centre to improve the customer and employee experience? Find the answers in this whitepaper.
In this whitepaper, you'll learn:
- Some of the new challenges facing organisations that want to deliver a stand-out customer experience through visual engagement tools
- How visual engagement can impact contact centre operations for both customers and agents
- Vertical-specific use cases where video and screen-sharing capabilities can significantly enhance the customer experience