Webinar: Conquering Attrition in the Contact Center

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1st Mar 2017

3 Imperatives to Engage and Retain Employees

EMEA: 22nd March | 2pm BST / 3pm CEST

Your frontline employees make or break your customer experience. Yet, attrition can mean delivering customer service with fewer and less-tenured employees, directly affecting your quality of service and forcing you to rethink your customer experience strategy.

Join industry expert Lori Bocklund and Genesys experts to examine the root causes of contact center turnover. Learn how to conquer attrition with a hyper-focus on these key areas:

  1. Increase focus on coaching and development

  2. Become more strategic in hiring and training

  3. Discover new ways to engage your employees

Not sure you have time to join the live session? Register anyway and we'll send you the recording afterward! 

Read more at: http://www.genesys.com/about/webinars/conquering-attrition-in-the-contac...

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