Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research
Wednesday, May 17, 2017 1PM CDT/ 3PM BRT
Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answer to these questions greatly impact your team’s productivity, training and satisfaction—and equally important, your customer experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity!
Join this webinar to hear why bringing all systems and applications together into an all-in-one engagement solution drives exceptional customer experience and impacts business goals.
This webinar will help you identify:
- Opportunities to streamline workflows, channels, systems, and applications, giving your team a complete view
- How to create an agent desktop environment that boosts productivity and morale
- The business impact of connecting all customer interactions into an all-in-one engagement solution
Can't make the live session? Register anyway and we will send you a link to the recording!