Are Disparate Contact Center Systems Holding You Back, Yet Costing You More?
LATM: 23rd May 2018 | 1pm CDT/ 3pm BRT
With the dramatic change in customer expectations and behaviors, there is now more at stake for companies than ever before. In today’s market, rigid, outdated legacy technologies carry a higher price tag than just costly maintenance fees – customer retention will suffer, and new revenue streams will be missed.
Industry-leading IT, Strategist Steve Leaden, and Genesys VP of Strategic Solutions, Fernando Egea, will discuss the economic impact of maintaining disparate legacy Contact Center technologies versus modernizing with a single platform.
Register today to learn:
- How standing still will leave you “left behind” in today’s market
- Measured business improvements by consolidating onto one platform
- The repercussions of not modernizing your contact center
Not sure you have time to join the live session? Register anyway and we'll send you the recording afterwards!