Webinar: How to boost contact center performance & customer engagement with actionable analytics

In association with

EMEA: July 13, 2 PM BST / 3 PM CEST 

Data is a critical part of your contact center operations and your ability to engage with customers and prospects. But it seems everything about it is difficult – accessing the data, formatting it correctly, determining what’s valuable and what’s not, and finally making it actionable.

It’s time to stop analyzing-by-spreadsheet and focus instead on actionable analytics and gaining that competitive advantage by delivering great customer experiences.

Register now to learn how you can boost the performance of your contact center with actionable insights including:

  • Real-time and historical queue metrics
  • Instant access to quality management information or even workforce management data
  • Visibility into your operations, your employees’ experience and your customer’s journey

This is a global webinar, presented live in North America, Latin America, Europe, and Asia. Choose a session that works best for you!

Can't make the live session? Register anyway and we will send you a link to the recording! 
 

Strategy

Register for the webinar

First Name *
Last Name *
Job Title *
Company *
Phone Number *

By submitting your details you will be consenting sharing your information with Genesys. They may use this data to phone, text or email you.