Webinar: How to boost contact center performance & customer engagement with actionable analytics
EMEA: July 13, 2 PM BST / 3 PM CEST
Data is a critical part of your contact center operations and your ability to engage with customers and prospects. But it seems everything about it is difficult – accessing the data, formatting it correctly, determining what’s valuable and what’s not, and finally making it actionable.
It’s time to stop analyzing-by-spreadsheet and focus instead on actionable analytics and gaining that competitive advantage by delivering great customer experiences.
Register now to learn how you can boost the performance of your contact center with actionable insights including:
- Real-time and historical queue metrics
- Instant access to quality management information or even workforce management data
- Visibility into your operations, your employees’ experience and your customer’s journey
This is a global webinar, presented live in North America, Latin America, Europe, and Asia. Choose a session that works best for you!
Can't make the live session? Register anyway and we will send you a link to the recording!