North America: July 26, 11 AM PT / 2 PM ET
Many legacy call center infrastructures fall short to support digital engagement with your customers. In order to drive business growth and build customer loyalty from the contact center, it’s time to consider a migration plan to support great customer experiences across all channels.
Hear from a panel of leading businesses who successfully replaced a legacy contact center infrastructure with an omnichannel customer experience platform.
Moderated by customer engagement industry maven, Sheila McGee-Smith, you’ll learn which business needs drove the change from old to new, the migration strategy including pitfalls to avoid, and the benefits realized.
This is a global webinar, presented live in North America, Latin America, Europe, and Asia. Choose a session that works best for you!
Can't make the live session? Register anyway and we will send you a link to the recording!