Voice of the Customer (VoC) programmes have become an established path to delivering enhanced customer experiences, engaging employees and driving business change.
But you need to be sure that you choose the right VoC programme that meets the needs of your business.
By letting you in on these seven secrets, this whitepaper will help identify the right model for your business and guide you to a successful VoC programme:
- Build executive support
- Strategise and plan
- Get organised
- Lose the silos
- Add Voice of the Employee
- Act fast and innovate
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