Why employee experience is the key to delivering customer empathy
What is the link between employee experience and customer empathy?
Empathy has never been a more important topic. And being an ‘empathetic business’ may well be the next competitive battleground as brands look to improve their customer experiences. However, it requires more than just clever technology or process optimisation, it also requires a transformation in the way that businesses motivate and enable their employees
In association with IP Integration and Genesys, this report explores the link between empathy and employee experience.
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IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. Founded in 2001, the company supports more than five million customer interactions and 65,000 agents every day.
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