4th Mar 2021

Workforce optimisation product and market report

This report provides insights on WFO solutions. Download now to find out more.
Brought to you by:
Access now

Public and private organisations turn to WFO vendors when they need assistance in managing, optimising and engaging employees while enhancing the customer experience. Over the past year, customer satisfaction trends have evolved dramatically—and Calabrio has positioned itself better than any WFO solution to meet these new challenges.

Commissioned by industry analyst firm DMG, the 2020-2021 Workforce Optimisation and Market Report focused on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.

Download this report to review the latest updates for WFO organisations, including:

  • Market trends and challenges leading out of the pandemic
  • Customer satisfaction survey results
  • Full-mark verdicts on Calabrio’s WFO solutions, ranging from training and ongoing service and support, to product effectiveness, such as the ability to support at-home agents and remote supervisors, to product satisfaction, including user experience

Download this Report

calabrio cover

Share a few of your details to download your copy

First Name *
Last Name *
Company *
Job Title *
Phone Number *

By submitting this form you agree to our terms and conditions