A MyCustomer report drawing on interviews with CX managers to learn how their CX programmes have responded to the pandemic.
In these pages, find out how you can ensure your service function remains agile to future uncertainty and unpredictability.
COVID-19 has dramatically changed customer buying patterns and preferences. But customer-focused firms are able to capitalise on these changes if...
Discover what today’s customers really expect from your business and why providing a more human experience is so essential to customer loyalty.