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Do you rate contact centre customer service?

MyCustomer and Genesys surveyed 300 consumers about the standard of customer service performance they believe they are receiving from contact centres.

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CX Leader of the Year 2022 winners' book

A celebration of the 20 customer experience practitioners propelling the profession forward in 2022.

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Research: The changing face of CX leadership

Download for key insights into the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop.

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