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Research: The changing face of CX leadership

Download for key insights into the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop.

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Improving empathy in customer service

In July 2020, MyCustomer and Genesys conducted a study examining consumer attitudes to empathy in customer service interactions. The findings were...

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2021 experience trends report

The New Balance: physical vs digital experiences in Europe. What you need to know about what's next.

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One Number, Many Queries

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To Script or not to Script

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