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Do you rate contact centre customer service?

MyCustomer and Genesys surveyed 300 consumers about the standard of customer service performance they believe they are receiving from contact centres.

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CX Leader of the Year 2022 winners' book

A celebration of the 20 customer experience practitioners propelling the profession forward in 2022.

CX trailblazers
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Research: The changing face of CX leadership

Download for key insights into the changing face of customer experience leadership, and how it has evolved against the Covid-19 backdrop.

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North American CRO Magic Quadrant - 1H02

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Data Warehouse Proof: Benchmarks vs. References

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Analytical CRM Powers Profitable Relationships ...

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Whirlpool Corporation - Case Study

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Gartner Group: Analytic Cycle: CRM Starts and...

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The New Economic Opportunity for Business -...

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Renault: you can never spend enough time with...

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Realizing the Potential of Web-enabled ERM –...

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